08 numbers
Why do public bodies use 0800 number?
For any public services organization, it is important to have a freephone number. Since the purpose of public bodies is to provide utmost convenience and benefit to its public, therefore using 0800 numbers is very important for them. Majority of the people complain that counsels use premium charged numbers. It is not fair to charge people for calling on public services bodies. That is the reason that UK health department has been using 0800 number for national awareness program such as Swine flu helpline, etc. Besides this, there have been complaints registered against NHS and other public hospitals that they are premium rate numbers. Following are few reasons why public bodies prefer using 0800 number for their customer contact:
• A freephone number give people more incentive to call so that they can easily share their enquires. Similarly, people are more likely to listen carefully about national awareness programs.
• Using a memorable number, helps masses in recalling the number. They can easily recall the number after once or twice, thus avoiding the hassle of searching it.
• The 0800 number can be called from anywhere in the UK. Thus, without incurring much cost, campaigns can be promoted nation-wide.
• With 0800 number, you can have a recorded welcome message for the callers. For example “Thank you for calling the swine flu information line.”
• 0800 numbers allow organizations to see where their calls are coming from and the total number of calls they receive with online call statistics.
• People trust 0800 uk numbers because they are established UK phone numbers.